Have you had a frustrating experience with a car dealership in Wisconsin? Maybe they sold you a lemon, misled you about the vehicle's condition, or failed to honor warranty repairs. Don't stay silent! The Wisconsin Department of Transportation (WisDOT) offers a process for filing a complaint against dealerships. Here's what you need to know:

When to File a Complaint

WisDOT can help mediate issues related to:

• Titling problems
• Warranty repairs
• Undisclosed vehicle defects
• Potential odometer tampering
• Unlicensed dealerships

Before You File

It's always a good idea to try and resolve the issue with the dealership directly. Speak to a manager and explain your concerns. Keep a record of your communication, including dates, times, and who you spoke with. If you're unsuccessful, then you can proceed with filing a complaint.

How to File a Complaint

The quickest and easiest way to file a complaint is online through the WisDOT website [Wisconsin DMV Official Government Site - File a complaint against a dealer]. Here, you'll find a user-friendly form that walks you through the process.

What Information Do You Need?

Be prepared to provide details like:

• Your contact information
• Information about the vehicle (year, make, model, VIN)
• Details about your purchase agreement
• A clear explanation of your complaint

Supporting Documentation

The more evidence you have, the stronger your case. Consider attaching copies of:

• Purchase contract
• Window sticker (Wisconsin Buyer's Guide)
• Title application
• Repair invoices (if applicable)

The WisDOT Investigation

Once you submit your complaint, WisDOT will assign an investigator to your case. They will reach out to you within a week and may contact the dealership as well. The investigator will gather information and try to reach a resolution.

Alternative Resources

While WisDOT handles dealership licensing and titling issues, other departments might be better suited for specific concerns:

• Non-warranty repairs: Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) at (800) 422-7128
• Recalls and safety defects: National Highway Traffic Safety Administration (NHTSA) at (888) DASH-2-DOT (https://www.nhtsa.gov/)

Remember:

• Filing a complaint is free.
• The sooner you file, the better chance of a successful resolution.
• WisDOT cannot help with private seller transactions or pre-existing vehicle problems.

By following these steps and utilizing the resources available, you can hold dealerships accountable for unfair practices and protect yourself as a consumer.