Did your recent car purchase at a Wisconsin dealership turn sour? Maybe the "gently used" car wasn't so gentle after all, or the repairs promised never materialized. The good news is, the Wisconsin Department of Transportation (WisDOT) can help! Here's how to file a complaint against a dealership with the WisDOT:
Is the WisDOT the Right Choice?
Before diving in, ensure the WisDOT has jurisdiction over your complaint. They handle issues related to:
- Title or Registration Problems: Difficulties obtaining a title, incorrect information on the title, or registration woes.
- Warranty Issues: Unaddressed warranty repairs or misleading information about warranties.
- Odometer Tampering: Suspicion that the mileage on your vehicle is inaccurate.
- Unlicensed Dealer: Concerns about the dealership's legitimacy or licensing status.
They won't handle complaints about:
- General vehicle problems: Issues arising after the purchase that aren't warranty-related.
- Pricing or negotiation disputes: Haggling gone wrong isn't under their purview.
- Private seller issues: The WisDOT focuses on complaints against licensed dealerships.
Ready to File Your Complaint:
If your issue falls under the WisDOT's authority, here's how to file a complaint:
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Gather Documentation: The more evidence you have, the stronger your case. Collect documents like:
- Purchase agreement
- Vehicle title application
- Window sticker
- Repair orders or receipts
- Communication records with the dealership (emails, texts)
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Choose Your Method: You can file your complaint online or by mail:
- Online: The quickest and easiest method. Visit the WisDOT's Dealer Complaint webpage (https://wisconsindot.gov/pages/dmv/cons-protect/file-cmplnt/filedealercomplaint.aspx) and complete the online form (MV2338).
- Mail: Download and print the MV2338 form (https://wisconsindot.gov/pages/dmv/cons-protect/file-cmplnt/filedealercomplaint.aspx), fill it out, and mail it with supporting documents to: WisDOT Dealer & Agent Section PO Box 7912 Madison, WI 53707-7912
- Be Clear and Concise: Explain your complaint factually, outlining the situation, dates, and specific details.
- Wait for a Response: The WisDOT will review your complaint and may contact you for further information. They'll then investigate the matter and attempt to mediate a resolution between you and the dealership.
Additional Resources:
- WisDOT Dealer Complaint webpage: https://wisconsindot.gov/pages/dmv/cons-protect/file-cmplnt/filedealercomplaint.aspx
- WisDOT Dealer & Agent Section Contact: (608) 266-1425
Remember: Filing a complaint is the first step towards resolving your dealership dispute. The WisDOT can be a valuable resource in ensuring fair treatment and potentially recouping your losses. For complex legal issues, consider consulting with an attorney specializing in consumer protection.
