Buying a car is a significant investment, and sometimes, things don't go according to plan. If you've had a negative experience with a Wisconsin car dealership, you have the right to file a complaint with the Wisconsin Department of Transportation (WisDOT). Here's how to navigate the process:

Before You File:

• Gather Documentation: Collect any paperwork related to your purchase, such as the sales contract, window sticker, title application, and repair orders (if applicable).
• Attempt Resolution: Before involving the WisDOT, try resolving the issue directly with the dealership. Speak to the manager and explain your concerns.

When to File:

The WisDOT can help with various dealership-related issues, including:

• Title or Registration Problems
• Warranty Repair Issues
• Misrepresentation of Vehicle Condition
• Odometer Tampering
• Unlicensed Dealers

They cannot help with:

• Issues after self-performed repairs
• Problems you haven't given the dealership a chance to fix
• Complaints about non-defect related concerns

Filing Your Complaint:

There are two ways to file a complaint:

• Online: The WisDOT offers a convenient online form (MV2338) on their website: https://wisconsindot.gov/Pages/dmv/cons-protect/file-cmplnt/filedealercomplaint.aspx. Fill out the form completely and accurately.
• Download and Mail: Download the MV2338 form from the WisDOT website, print it, fill it out, and mail it to the address provided on the form.

What to Include:

• Your Contact Information: Name, address, phone number, and email address.
• Dealer Information: Dealership name, address, and phone number.
• Vehicle Information: Make, model, year, and VIN number.
• Complaint Details: Provide a clear and concise explanation of the issue, including dates, names of people involved (if any), and what you'd like the desired outcome to be.

Attach Supporting Documents:

Include copies of any relevant paperwork you gathered earlier to strengthen your case.

After Filing:

• Confirmation: The WisDOT will send you a confirmation email or letter acknowledging your complaint.
• Investigation: A WisDOT representative might contact you for further details. They will then investigate your complaint and contact the dealership.
• Resolution: The WisDOT will attempt to mediate a resolution between you and the dealership. This might involve a repair, refund, or another solution.
• Timeline: The timeframe for resolving a complaint can vary depending on the complexity of the issue.

Additional Resources:

• WisDOT Dealer Complaint webpage: https://wisconsindot.gov/Pages/dmv/cons-protect/file-cmplnt/filedealercomplaint.aspx
• WisDOT Contact Information:
  • Phone: (608) 266-1425

Remember: Filing a complaint with the WisDOT is a free service. Don't hesitate to hold dealerships accountable for unfair practices. By following these steps and understanding the process, you can seek a fair resolution for your car buying experience.